Customer Service Outsourcing Overview Our client, a government agency, required a BPO-provided Customer Support Service that was capable of handling surge requests in a high-volume environment. They needed a provider that could scale on demand and be quickly trained...
Failed Payment Management How First Credit Services helped one client retain 400 members a month Overview Our client operates a chain of low cost – high volume health clubs in the Northeast. It was common for their clubs to have 500-700 failed payments each...
Cancellation and Retention Services Save more members and improve the environment of your club Overview Our client operates a chain of high-volume health clubs. They saw the amount of time their managers and front desk staff were spending on managing cancellations....
Failed Payment Management How FCS Helped One Client Retain 400 Members A Month Overview Our client operates a chain of low cost – high volume health clubs in the Northeast. It was common for their clubs to have 500-700 failed payments each month. Most of these...
Overview: On Aug. 3, 2021, New York City Mayor, Bill de Blasio announced the “Key to NYC” mandate which required patrons of indoor fitness facilities to provide proof of COVID-19 vaccination. In other words, all indoor gym members must be vaccinated in...
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